1.1 What's Included

The Consultant will provide professional landscape design deliverables, branded materials, and platform access as a fixed-term engagement under the Design-First Starter. This package is designed for contractors who want to implement the design-first sales system and prove it works before committing to a recurring membership.

Platform Access — 1 Seat

Client will be provided access to Your Haven's Monday.com workspace, which serves as the primary hub for all project communication, management, and collaboration. The platform is used to:

• Submit new design requests
• Track project status and progress
• Communicate directly with the design team
• Provide revision notes and feedback
• Receive updates, deliverables, and final files
• Organize all project-related information in one centralized location

Client agrees that all communication, revision requests, and project updates must be submitted through the platform. Your Haven is not responsible for missed communication, delays, or errors resulting from feedback sent outside the platform (e.g., text messages, personal emails, phone calls). The Design-First Starter includes one (1) seat — one authorized user with access to the platform.

Account Manager Access

Direct access to a dedicated point of contact for communication, support, and coordination during the active term.

3 Full Designs (3D + Basic 2D Plans)

Each included design consists of:

• 3D Renders + 3D Video Walkthrough
• Master Plan (overall layout with callouts)
• Landscape Plan (plant layout, names, and quantities)
• Hardscape Plan (materials, measurements, and quantities)

Unused designs do not roll over and expire at the end of the 3-month term.

Revisions

Up to three (3) revisions per project are included. Revisions are defined as minor adjustments to an existing design. Major redesigns or scope changes may be considered a new project at the Consultant's discretion. Additional revisions beyond the three (3) included are billed at $150 per revision, payable before work begins.

Turnaround

Turnaround time for first draft renders is 15 business days from receipt of complete project information.

White-Labeled Deliverables

All deliverables are branded with the Client's logo.

Branded Design Example Set

Client will receive a custom-branded design example set — a printed and laminated presentation kit showing completed 3D renders and 2D plan examples with the Client's logo — for use at on-site client meetings.

Design-First Sales Tool Library

Full access to Your Haven's library of 30+ design-first sales tools, including qualifying call scripts, intake question sets, objection handling frameworks, design close scripts, and supporting templates.

Design-First Contractor Series — All 6 Parts

Full access to all six parts of the Design-First Contractor Series, including recordings and slide decks for all sessions.

Ownership of Deliverables

The Client retains full ownership and usage rights to all deliverables upon full payment. The Consultant retains the right to use materials for portfolio, marketing, and promotional purposes unless otherwise agreed in writing.

1.2 Scope Limitations

The Consultant's services are limited to the creation and delivery of designs, plans, and presentation materials. The Consultant is not responsible for:

• Construction errors, misinterpretation of plans, or deviations by third parties.
• Ensuring compliance with local codes, permitting requirements, or site feasibility.
• Any misuse of designs or materials by third parties.

All designs and plans are intended to be presentation-ready and construction-ready at a basic level. Full permitting plans or engineering services are not included. The Consultant does not guarantee specific project outcomes, client sales, or revenue.

All deliverables are intended exclusively for use on the Client's own projects and may not be resold, transferred, or used for the benefit of other contractors, companies, or individuals without prior written consent. "Own projects" refers to projects sold, contracted, and executed under the Client's business name and license.

1.3 Requirements from Client

The Client agrees to provide the following for each design submission:

• Site Photos: Photos of the property from all angles.
• Site Survey and/or House Plans: Accurate survey data and house plans.
• Client Notes: Information on the customer's problems, wants, needs, and style preferences (sketch preferred).

Any delay in providing complete information may result in delayed design delivery. The Consultant shall not be held liable for such delays.

1.4 Project Inactivity & Completion Policy

If no response, feedback, or revision requests are received within thirty (30) days after completion of any stage of a project, the project will be automatically moved to completed or archived status. Resuming work after archiving will be treated as a new submission and additional fees may apply.

• Inactivity does not extend the 3-month term.
• The Client is responsible for timely communication and feedback.
• The Consultant is not responsible for delays resulting from Client inactivity.

1.5 Design Scope Clarification

Each design submission includes one (1) primary design concept. Revisions refine the selected direction — they do not include the creation of entirely separate or alternative concepts. If the Client requests multiple distinct design options, each additional option will count toward the 3-design allocation. The Consultant reserves the right to determine whether requested changes constitute a revision or a new design concept.

1.6 Design Queue & Scheduling

All projects are scheduled based on submission completeness and current project volume. Turnaround times begin only once all required project information has been received. The Consultant reserves the right to adjust deadlines based on project scope, revisions, and overall workload.

1.7 Revision Turnaround & Scheduling

Revision turnaround time is 2–4 business days from receipt of complete revision notes. Revisions re-enter the design queue and timelines may differ from initial design timelines.

Revision requests must be submitted as:

• A Loom video clearly explaining all requested changes, or
• A detailed sketch or marked-up render with clear callouts and notes

All revision requests must be organized, specific, complete, and submitted through Monday.com. Incomplete or unclear requests may result in delays and will not be scheduled until sufficient detail is provided.

1.8 2D Plan Turnaround & Scheduling

2D plans are initiated after approval of the final 3D design. Turnaround time is 2–4 business days from 3D approval. Changes to the 3D design after plan development has begun may result in additional revisions, delays, or rework fees.

1.9 Design Submission & Allocation Usage

A design counts toward the Client's 3-design allocation once complete information has been submitted and work has begun — regardless of whether the project is completed, revised, paused, or discontinued.

Certain deliverables (2D plans, 3D video walkthroughs) must be requested through the platform. The Consultant will not automatically produce all available deliverables unless specifically requested. The design workflow proceeds as follows:

• Phase 1: 3D Design — renders and visual concepts.
• Phase 2: Design Approval — Client reviews and approves before plans begin.
• Phase 3: 2D Plan Development — proceeds upon Client approval in Monday.com.

2.1 Contract Documents

This Agreement and all exhibits hereto constitute the governing documents for the engagement.

3.1 Payment Terms

One-Time Payment: $3,000 due in full at the time of purchase. No recurring charges. No subscription. Payment is collected at checkout via Stripe. By completing payment, the Client agrees to all terms set forth in this Agreement.

Non-Refundable

All payments are non-refundable once a design request has been submitted. The Consultant allocates design resources and capacity immediately upon receipt of the first project submission. If no design requests are submitted within the 3-month term, a partial refund may be considered at the sole discretion of the Consultant.

Additional Revisions

Additional revisions beyond the three (3) included per project are billed at $150 per revision. Work begins only after payment is successfully processed.

3.2 Late Payment Policy

This Agreement is paid in full at purchase. There are no recurring billing obligations. This section applies only to revision overage invoices issued separately. Overage invoices are due within five (5) days. A late fee of 1.5% per month may be applied to outstanding balances. If payment is not received within fifteen (15) days, the Consultant reserves the right to suspend all services until payment is made in full.

3.3 Non-Refundable Clause

All payments are non-refundable once work has commenced. If the Client terminates the Agreement before all designs are used, no refund will be issued for unused designs.

4.1 Commencement

This Agreement commences on the Effective Date. Services activate immediately upon payment confirmation.

4.2 Term

This Agreement is in effect for three (3) months from the Effective Date. All 3 included designs must be submitted within this period. Unused designs expire at the end of the term with no rollover, refund, or extension.

4.3 No Pause Policy

The Design-First Starter term does not pause. The 3-month clock runs from the Effective Date regardless of Client activity, inactivity, or submission timing. The Client is responsible for submitting projects within the active term.

4.4 Upgrade to Membership

At any point during or after the term, the Client may upgrade to a Your Haven Pro or Platinum Membership under a separate agreement. The Design-First Starter does not auto-convert to a membership and does not guarantee availability or pricing of any membership tier.

5.1 Cancellation

The Design-First Starter is a fixed-term, one-time purchase. Cancellation after payment is not available. If the Client wishes to discontinue before the term ends, no refund will be issued for unused designs or remaining term.

If no design requests have been submitted, the Client may contact the Consultant to discuss options. Any decision to issue a refund or credit is at the sole discretion of the Consultant.

6.1 Consultant's Default

• Events of default include failure to complete the scope of work within the agreed timeframe.
• A seven (7) business day grace period will be provided for the Consultant to cure any defaults.
• If the default is not cured, the Client may terminate this Agreement and the Consultant must deliver any partially completed work in its current state.

6.2 Client's Default

• Events of default include failure to make payment for revision overages, unreasonable delays, or gross negligence.
• A seven (7) business day grace period will be provided for the Client to cure any defaults.
• The Consultant retains ownership of all deliverables until full payment is received.

6.3 Mitigation of Damages

Both parties agree to take reasonable steps to mitigate damages in the event of a default.

7.1 Force Majeure

The Consultant shall not be held liable for delays or failure to perform due to events beyond their control, including natural disasters, acts of God, pandemics, or governmental restrictions.

7.2 Intellectual Property

• All intellectual property created by the Consultant remains the property of the Consultant until full payment is received.
• Upon full payment, ownership of deliverables transfers to the Client.

7.3 Non-Solicitation

The Client agrees not to directly hire or contract any of Your Haven's designers, employees, or subcontractors for a period of twelve (12) months after termination of this Agreement.

7.4 Limitation of Liability

7.5 Indemnification

7.6 Disclaimer on Use of Designs

• Your Haven is not responsible for construction errors, misinterpretation of plans, or deviations from the provided designs by third parties.
• The Client is responsible for ensuring all designs comply with local codes, regulations, and feasibility constraints.

7.7 Dispute Resolution

Governing Law: This Agreement shall be governed by the laws of the State of Texas, regardless of the residence of either party.

Mandatory Mediation: Any dispute arising under or relating to this Agreement shall first be submitted to mediation as a condition precedent before any party may proceed with arbitration or court action. The parties agree to select a mediator in Travis County in good faith. Costs will initially be borne equally.

Binding Arbitration: If not resolved in mediation, the dispute shall be submitted to binding arbitration under the Federal Arbitration Act or the Texas Arbitration Act, administered by the American Arbitration Association (AAA) in Travis County unless the parties mutually agree otherwise. Any award rendered shall be final and binding.

7.8 Assignment

Neither party may assign this Agreement without written consent of the other.

7.9 Confidentiality

Each party agrees to keep confidential any proprietary, sensitive, or non-public information received from the other party, including customer lists, pricing, designs, and business practices. This obligation survives termination of this Agreement.

7.10 Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements, understandings, or arrangements, whether written or verbal. This Agreement may be amended only by written instrument signed by both parties.