Privacy Policy

Welcome to Your Haven Design (“we”, “us”, “our”). We operate the website located at https://yourhavendesign.com/ and its related subdomains, including welcome.yourhavendesign.com, portal.yourhavendesign.com, webinar.yourhavendesign.com, and team.yourhavendesign.com (collectively, the “Website”), as well as the design services, client portal, and communications we provide (together with the Website, the “Services”).

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our Services.

By accessing or using the Website or Services, you acknowledge that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal data as described in this Privacy Policy. If you do not agree, please do not access or use our Website or Services.

a) Personal Information You Provide

• –Name
• –Email address
• –Phone number
• –Mailing address
• –Business name and business details (when you apply to work with us)
• –Payment and billing information (processed by our payment processor; we do not store full card numbers)
• –Account credentials for the client portal
• –Other information you provide when you fill in a form, request a quote, apply for membership, register for a webinar, sign up for our newsletter, or otherwise communicate with us

b) Information Submitted About Design Projects

If you are a contractor client, you may submit information about your own customers and their properties in order for us to produce designs, including property photos and videos, addresses or location information, measurements and surveys, style preferences, budgets, and project notes (“Project Data”).

We process Project Data solely to provide design services to you. You are responsible for ensuring you have the right to share Project Data with us, including any required notice to or consent from your customers. We do not use Project Data to market to your customers, and we never contact your customers directly.

c) Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and usage, including:

• –IP address
• –Browser type and version
• –Time zone setting
• –Operating system and platform
• –Referral source (how you found us)
• –Pages you visit, how long you stay, links you click, other interactions with the Website
• –Device identifiers or advertising identifiers (if applicable)

d) Cookies and Tracking Technologies

We use cookies, web beacons, pixels, local storage, and similar technologies to collect information about your activity and your device. These include:

• –Strictly necessary cookies that allow the Website to function
• –Analytics cookies that help us understand how the Website is used
• –Marketing and advertising cookies and pixels (including the Meta Pixel and Google advertising tags) used to measure ad performance and present relevant offers

See Section 9 for how to manage these technologies and opt out of targeted advertising.

We use the information we collect for the following purposes:

• –To provide, maintain, improve, and personalize the Website and our Services, including producing design deliverables
• –To respond to your inquiries, process applications, fulfill your requests, and send you information about our Services
• –To send you newsletters, marketing, and promotional communications (when you have opted in)
• –To send you text messages you have consented to receive (see Section 4)
• –To process payments and manage your membership
• –To monitor and analyze usage and trends so we can improve your experience
• –To customize content and advertising for you
• –To detect, investigate, and prevent fraudulent or illegal activity
• –To comply with legal obligations

If you provide your phone number and opt in to receive text messages from us, we may send you messages related to your account, projects, appointments, and, where you have consented, marketing offers.

• –Message frequency varies. Message and data rates may apply.
• –You can opt out at any time by replying STOP to any message. Reply HELP for help.
• –Consent to receive text messages is not a condition of purchasing any goods or services.
• –No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you are located in the European Union or European Economic Area, our legal basis for collecting and using your personal data depends on the information concerned and the context in which we collect it:

• –Your consent, where you have given clear consent for a specific purpose
• –Performance of a contract, where processing is necessary to fulfill our contractual obligations to you
• –Legal obligation, where processing is necessary to comply with the law
• –Legitimate interests, where processing is necessary for our legitimate interests (or those of a third party) and your rights do not override those interests

We may share your information in the following ways:

• –With service providers and vendors who perform services for us and who are bound by confidentiality obligations. These include providers of:
  • Web hosting and infrastructure
  • Project management and client communication platforms
  • Form and application processing
  • Payment processing
  • Email delivery and marketing
  • Text messaging services
  • Analytics
  • Advertising and measurement
  • Community platforms, where you choose to join
• –With members of our design and production team, including team members located outside the United States, for the purpose of producing your deliverables
• –If we are required to do so by law or in response to valid legal process
• –In connection with a merger, acquisition, sale of assets, or financing, where your data may be transferred to the acquiring entity
• –With your consent or at your direction

We do not sell your personal information for money. Some of our use of advertising cookies and pixels may be considered “sharing” or “targeted advertising” under certain state laws; see Section 10 for your opt-out rights.

Your information, including Project Data, may be transferred to and processed in countries outside your own, including countries where members of our design team and our service providers are located. Data protection laws in these countries may differ from those in your jurisdiction. We take steps to ensure your data receives adequate protection in accordance with applicable laws, including contractual confidentiality obligations with our team members and vendors.

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal data, we securely delete or anonymize it.

You can manage cookies through your browser settings, which allow you to refuse or delete cookies. Refusing cookies may affect your experience on the Website or limit some features.

To opt out of targeted advertising:

• –Meta: adjust your ad preferences at facebook.com/adpreferences
• –Google: adjust your settings at adssettings.google.com and opt out of Google Analytics at tools.google.com/dlpage/gaoptout
• –Industry opt-outs: visit optout.aboutads.info or optout.networkadvertising.org

We honor Global Privacy Control (GPC) signals where required by applicable law.

All Users

You may request access to, correction of, or deletion of your personal data by contacting us using the details in Section 14. We will respond in accordance with applicable law.

United States State Privacy Rights

If you reside in California, Texas, Colorado, Connecticut, Virginia, Utah, Oregon, Montana, or another state with a comprehensive privacy law, you may have the right to:

• –Confirm whether we process your personal data and access that data
• –Correct inaccuracies in your personal data
• –Delete your personal data
• –Obtain a portable copy of your personal data
• –Opt out of targeted advertising, the sale of personal data, and certain profiling

We do not sell personal data for money. To opt out of targeted advertising (“sharing”), use the methods in Section 9, enable Global Privacy Control in your browser, or email us at the address below with the subject line “Privacy Opt-Out.”

You may appeal a refusal of your request by replying to our decision, and you may contact your state Attorney General if you are unsatisfied with the outcome.

California residents: we do not knowingly sell or share the personal information of consumers under 16 years of age.

EU/EEA Residents

You additionally have the rights to restrict or object to processing, to data portability, to withdraw consent at any time, and to lodge a complaint with a supervisory authority.

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Our Website and Services are intended for business use and are not directed to children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us and we will delete it.

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date at the top. If we make material changes, we may notify you via email or a prominent notice on the Website and obtain your consent if required by law.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

We will respond to privacy requests within the timeframe required by applicable law, generally within 45 days.