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WHAT MOST CONTRACTORS SHOW VS WHAT YOU CAN PRESENT WITH YOUR HAVEN

Left side: typical contractor design.
Right side: Your Haven render.

FREQUENTLY ASKED QUESTIONS

If you have a question about our process, it is going to be listed here.

How Fast Will I Get My Designs?

Most designs are delivered within 5–7 business days, depending on complexity. Your dedicated rep updates you in Monday.com so you always know the status and timeline.

How Fast Are Revisions Delivered?

Most revisions are completed within 2–3 business days depending on complexity. Quick changes like colors, materials, or plant swaps are typically delivered even faster.

Do I Fully Own the Designs and Plan Sets?

Yes — you get full ownership of all final files:

  • 3D renders
  • 3D video walkthrough
  • 2D plans (PDF)
  • White-labeled versions

You can use them for sales, marketing, estimates, HOA submissions, or crew installation.

Do I Get Access to the Design Files?

Yes. All final design files are uploaded in your project folders including the Sketch up, Lumion and CAD files. These are yours to keep permanently.

How Can You Design a Backyard Without Being on Site?

We don’t need to be physically on site. You submit the essentials digitally:

  • Yard photos
  • Basic measurements
  • Customer wishlist
  • Style inspiration
  • Existing layout details

We use photo alignment, Google Earth data, references, and scaling to recreate the property accurately.

We’ve completed 2,000+ remote projects using this exact system.

What Do I Do if I Don’t Have a Survey?

No problem, you do NOT need a formal survey.

You can submit:

  • Basic measurements
  • Site photos
  • Sketches
  • Zillow/GIS lot info
  • Moasure or zip level like tools

We can design accurately with these, and if you get a survey later, we can revise easily.

What if My Customer Changes Their Mind?

Revisions are included. If your customer wants changes, refinements, or adjustments, we update the design to match their new direction.

What if I Don’t Like the First Draft?

Revisions are included in the Pro Trial. We refine the design based on your feedback until you are satisfied.

What Exactly Is Included in the Plan Set?

Each project includes a complete Basic Plan Set:

  • Hardscape plan (measurements + sq ft + callouts)
  • Landscape plan (plant list + quantities)
  • Layout plan (dimensions + spacing)

These are used for estimating AND installation.

How Do You Choose Materials and Plants?

After purchasing the pro trial, you will fill out an onboarding form that gives us information about your material preferences. We choose materials and plants based on:

  • Region/climate
  • Availability in your area
  • Your preferred suppliers
  • Your brand/style
  • Customer’s wishlist
  • Budget

We store your preferences in your contractor profile so future designs match automatically.

Do You Communicate With the Homeowner?

No — we never communicate directly with your homeowner. All communication is strictly between you and our team via our platform. You remain the expert and the main point of contact.

Do You Replace an In-House Designer?

For most contractors, yes. We also free up time for your in house designer to focus on customer relationships and concepts rather than drawing all day and night.  We are the workhorse in the background. We provide:

  • Faster turnaround
  • Higher quality
  • Lower cost
  • More consistency
  • No hiring/training headaches

We become your full design department.

What Information Do I Need to Submit a Job?

You only need:

  • Photos of the property
  • Basic measurements
  • Wishlist from the customer
  • Style inspiration (Pinterest, etc.)
  • Notes about materials/features

You upload everything in minutes inside our platform

Do You Work With Pool Builders and Hardscape Companies?

Yes we support:

  • Outdoor living contractors
  • Hardscapers
  • Pool builders
  • Landscape construction companies
  • Design-build firms
  • General contractors in backyard remodels

If you build outdoor spaces, we can design for you.

Do These Designs Actually Help Sell More Jobs?

Yes, our contractors consistently report:

  • Higher close rates
  • Bigger ticket projects
  • Faster decision cycles
  • More upgrades
  • Less price shopping
  • Clearer presentations

Homeowners buy what they can visualize, 3D sells.

What Happens After the 4-Design Pro Trial?

If approved, you can continue into monthly Pro Membership tiers. You can scale up or down depending on your design volume.

What if I Don’t Have 4 Customer Projects Right Now?

You can use unused design credits for:

  • Example “marketing” designs
  • Sales presentation pieces
  • Website visuals
  • Social content
  • Upgrade concepts for future customers

No design credit goes to waste.

Is the Application Required?

Yes, because we only accept a limited number of trial members each month to protect turnaround times and quality.

The application ensures:

  • You’re a good fit
  • You can benefit from the system
  • We can support your volume

No commitment until approved.

What’s the Next Step?

Click Apply to See If You Qualify, complete the short application, and we’ll reach out if you’re approved.

 

OVER 350 CONTRACTORS HAVE USED OUR SYSTEM TO GROW

See what they say and view real examples of designs that helped them close projects.

5.0
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Fabian S. profile picture
Fabian S.
19:56 18 Sep 25
Your Design Haven has created incredible 3D renderings for BrightStar Pools. I am extremely happy with their impressive project timing, coordination, and communication, which is always on point. Their 3D design renderings have elevated our company.
Photo from customer reviewPhoto from customer reviewPhoto from customer reviewPhoto from customer review
Daniel K. profile picture
Daniel K.
22:01 12 Aug 25
What a game changer Your Haven is! The designs are top notch from a design perspective but also they look like real pictures. Clients love them!! The process is great, from project start until the final plans are delivered, it's seamless and very easy. The communication aspect with your project manager is super simple and they respond right way, Thanks Bailey! We are huge fans of Your Haven Design.

Dan
Photo from customer review
Response from the owner 13:55 13 Aug 25
Thank you so much Daniel, excited to continue working hard together
Connor P. profile picture
Connor P.
23:09 19 Jun 25
Derek and his team of professionals go above and beyond with their designs. Not just the work itself….. it’s the communication from step 1 to the end result. Amazing team that works for nothing but the best across the board.
Being apart of my team to completely work with me on my first huge commercial project, getting framing details for podium-pergola. All the details…… to help my crew build this out! And the inspector to know we did it to code!
These guys are the best design team in the nation
Photo from customer reviewPhoto from customer reviewPhoto from customer review
Response from the owner 16:14 18 Apr 25
Thanks Connor, congrats on business! We will be here to help
Sergio G. profile picture
Sergio G.
00:31 03 Jun 25
I've been utilizing Your Haven, for about 2 months now. Let me tell you the team is hands down the best. Zen and Derek continue to knock it the park for me. The added value this has provided is amazing!
Jeff E. profile picture
Jeff E.
18:51 28 May 25
These guys are the real deal. I followed their instructions to get them the info they requested to begin the design process. Created a folder with some inspo images. And in a week they had my 3D rendering and 2D architectural drawings completed. Only needed one round of minor revisions. They hit the nail on the head on the first try. Definitely using them for upcoming projects.
Alex G. profile picture
Alex G.
19:20 27 May 25
Your Haven Designs is the real deal. If you’re looking to incorporate designs into your projects, there’s no reason to look anywhere else. We expanded our design team and started working with them about three months ago, and after about a dozen designs later, I can confidently say I just wish we had connected with them sooner.

They handle everything—from 2D plans and 3D screenshots to plat of survey drawings for city requirements when needed. When it comes to revisions, they’re as fast as it gets. The changes we request are almost never because of their work; it’s usually based on homeowner requests. They really nail the vision right out of the gate.

If you do choose to work with them, expect to see serious growth in your company. Their designs will help you take your business to the next level - see pictures attached for reference
Photo from customer reviewPhoto from customer reviewPhoto from customer reviewPhoto from customer reviewPhoto from customer review
Response from the owner 20:40 27 May 25
Thank you so much Alex, it’s an honor to work with your amazing team and learn from you guys. Let’s keep growing together 💪🏽
Benjamin D. profile picture
Benjamin D.
23:21 23 May 25
Working with Derek and the team is always a breeze. The teams communication is great and is by far the smoothest transaction I have had with a designer. We look forward to using Your Haven for all of our projects.
Response from the owner 20:42 27 May 25
You’re the man Ben, I love watching you run your companies and learning from you! Thank you
Outdoor A. profile picture
Outdoor A.
18:40 21 May 25
Derek and his team are awesome and super helpful. Designs are high quality and the service is exceptional. Personalized service is highly appreciated
Erik T. profile picture
Erik T.
09:31 24 Apr 25
Derek and the entire team at your haven are top notch. From the communication to the design execution, they’re a joy to work with. I would highly recommend to any looking for quality designs, you won’t be disappointed.
Response from the owner 19:39 24 Apr 25
Thank you Erik, I love working with you guys!
Jack S. profile picture
Jack S.
21:16 23 Apr 25
Your Haven truly stands out! The presentation they deliver is amazing, and their design creativity is special. They’re always lightning-fast with responses and make collaboration effortless. Their deep expertise in outdoor design shows in the details, and the value you get for the price is outstanding.
Response from the owner 21:19 23 Apr 25
Thank you Jack! Cant wait to do more projects together